To return your order, simply click the above "Start Return" link above, and follow the prompts.
We cannot process a return until the order has been received and checked by our warehouse team. Any returns need to be delivered directly to our warehouse as we are unable to collect from any post offices or collection points.
You will be liable to pay all shipping costs for returning the goods back to us.
You must state on the returned package that it is a "Return of Merchandise", or you will be liable for all associated import duties and taxes.
If you are exchanging a pair of shoes for a different size, colour or style, we will cover the shipping cost of the new pair to you.
You have 14 days from the delivery date to return your order. If 14 days have gone by since your order was delivered, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please ensure you try on your shoes on a soft surface, any shoes returned back to us with damaged or marked soles, cannot be refunded or exchanged.
All items purchased at a 30% off discount during the Black Friday or Holiday Sale events are only eligible for exchanges, no refunds. Items purchased at 30% off can only be exchanged for an item of the same value.
All sale items purchased with a 50% or higher discount, are final sale and not eligible for returns, exchanges, or refunds.
During a sale period, we are unable to make any changes to your order. Please make sure the correct style and size is selected prior to checkout.
We offer exchanges on all full priced items as we understand sometimes the shoe doesn't always fit.
If you wish to exchange for an item of the same or lower value, we will ensure you are credited accordingly.
To exchange your order, simply click the above "Start a return" link above, and follow the prompts.
We are sorry that you have received a faulty item, please contact our team with photos and order number and we will advise you on the next steps.
Faulty/defective items are protected under our 6 month warranty and are eligible for replacements within 6 months from order delivery date. We will not accept returns requests outside of this timeframe. Please note this does not cover regular wear and tear.
If you have any further questions, feel free to email info@nakedwolfe.support.
Once your return is received and inspected, we will send you an email to notify you that we have processed your requirements. Refunds are not available on any final sale items or items purchased during Black Friday or Holiday Day sales events.
Please note once we have processed the refund a credit will automatically be applied to your credit card or original method of payment, within 10 working days.
We are not responsible for currency fluctuations that occur when issuing refunds to a credit or debit card denominated in a currency other than US Dollars. We will not refund any bank charges made to your account.
In the event that a return is completed and the refund amount owed exceeds amount paid, you will be credited the remaining amount in the form of a Naked Wolfe gift card.
If you haven’t received a refund within 10 working days of the refund being processed, please contact your bank or credit card company directly.
