FAQ

How much does shipping cost? 

Orders delivered to the United Kingdom are charged at a flat rate of $5, International orders (orders outside of the United Kingdom) are charged at a flat rate of $10. All charges are in USD.

Where are Naked Wolfe products shipped from?

All Naked Wolfe products are shipped from our fulfilment facility in the United Kingdom.

How long does shipping take?

Delivery takes between 1-3 working days from the time of despatch, with a 1-2 day processing time in our warehouse. You should expect to receive your order within 2-5 working days after purchasing. During sale periods, please allow additional time for your order to be processed and dispatched. 

Can I cancel my order?
Once your order has been received, we cannot guarantee any changes to your order before despatch.

How do I return an order?
To return your order, simply click "Return an Order" and follow the prompts. Before doing so, please see our return policy. This is the "RETURNS" button at the bottom of any page. All Sale items are final sale and cannot be returned or exchanged. 

*Please Note: All promotional bundle purchases are non-returnable, but you may exchange for a different size if needed.

Can I get a refund if I don't like my order or if it doesn't fit? 
We allow up to 14 days from date of order delivery to return an order. If you return an item within this time period we allow either an exchange or a refund to take place. We will refund you directly into the card/account which you paid from originally. It may take a few days to re-appear into your account once your refund has been processed. All Sale items are final sale and cannot be returned or exchanged. 

*Please Note: All promotional bundle purchases are non-returnable, but you may exchange for a different size if needed.

Will I have to pay additional taxes and duties? 

All orders which are despatched to a customer in the UK will not be liable for additional duties and taxes, the final price will be shown at checkout. 
Following Brexit all European orders may be liable for VAT country equivalent taxes, this will be charged to you after your purchase from Naked Wolfe. 
All USA orders will not be liable for additional duties if the total order value is below $800 USD. 

All shipments to customers outside of the UK may be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.

Can I return an item I bought on sale?

No, all sales items are final sale and cannot be returned or exchanged.

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