NAKED WOLFE

FAQ

How much does shipping cost? 
We offer Fedex Express Shipping at a flat rate of $10USD per order.

When will my order arrive?
All styles are Made To Order so it may take up to 5-10 working days for us to prepare your shoes. We send all shipments via Fedex Express International Priority which can take between 1-3 business days to reach you once your order is prepared and fulfilled. 

There can be the occasional customs or courier delay which may affect your delivery timeframe from time to time.

Where are Naked Wolfe products shipped from?

All Naked Wolfe products will be shipped from our made-to-order production and fulfilment facility in China. This means you may be liable for any taxes and duties due once receiving your shoes. 

How do i return an order?
To return your order, simply click "Return an Order" and follow the prompts. If you require an exchange, please also include when filling out your return reason the item and size you wish to exchange to.
Once complete, this will then provide you with a unique RMA code and inform you how and where to deliver your goods for exchange or refund. As our Returns Hub is based in London, you will be liable to pay all import duties, customs & taxes for returning the goods back to us. If you are exchanging a pair of shoes for a different size, colour or style, we will send the new shipment back to you with pre-paid customs duties.

Can i get a refund if i don't like my order or if it doesn't fit? 
We allow up to 14 days from date of order delivery to return an order. If you return an item within this time period we allow either an exchange or a refund to take place. We will refund you directly into the card/account which you paid from originally. It may take a few days to re-appear into your account once your refund has been processed.