PRODUCT
Hand wash or spot clean all shoes with a non-transferrable cloth and do not place in the washing machine.
Do not use soap as this can cause the dye to run.
For all-white shoes, you can purchase the Dasco White Restorer to keep your shoes as clean as possible.
ORDERS
The only website we operate is www.nakedwolfe.com. Please verify the website address before checking out.
We will always send you an order confirmation with details once an order is placed. If you have any concerns, please immediately contact us at info@nakedwolfe.support and we will happily assist you.
Once your order has been placed, we cannot make changes or cancel your order.
Please make sure the correct style and size is selected prior to checkout. If once you receive your order and you wish to return it, please reach out to info@nakedwolfe.support and they will accommodate your request.
USA
Duties and taxes for orders to the USA will be calculated and collected at checkout.
United Kingdom
All UK orders will not be liable for additional duties and taxes if the order is sent from our UK warehouse.
All orders which are despatched to a customer in the UK from our EU warehouse may be liable for additional duties and taxes which will be due at the point of or after delivery.
Europe
All EU orders will not be liable for additional duties and taxes, if the order is sent from our EU warehouse.
All orders which are despatched to a customer in the EU from our UK fulfillment facility, may be liable for duties and taxes, which will be due at the point of or after delivery.
Rest of World
All orders outside of the EU (excluding USA) may be liable for additional duties and taxes that will be due at the point of or after delivery.
All pre-order item dates are an estimated date of when stock should arrive at the warehouse and aresubject to changesdue to unpredicted delays with the shipments. All pre-order orders will be dispatched within 24 hours of the stock arriving. We appreciate your patience as we wait to restock.
SHIPPING
Delivery charges vary by market.
UK:
FREE for Royal Mail Tracked 48 (3-4 Days)
£5 for Royal Mail Tracked 24 (2-3 Days)
Europe: €10
US: $5
Australia: $15 AUD
Rest of World: $10 USD
We unfortunately cannot ship to PO Boxes at this time.
We apologise that we are currently unable to ship to Mexico, Russia, Ukraine, Belarus, or Myanmar at this time.
Please be aware that there could be delivery delays from the shipping carriers during the holiday period due to the a high volume of parcels, which Naked Wolfe has no control over.
Delivery takes between 3-5 working days from the time of despatch, with a 1-2 day processing time in our warehouse. All packages will be delivered with no signature required.
RETURNS
All items purchased at a 30% off discount during sales events are only eligible for exchanges, no refunds.
All sale items purchased with a 50% or higher discount, are final sale and not eligible for returns, exchanges, or refunds.
Any items purchased during a promotional period lower than a 50% discount can only be exchanged for item of same value.
During a sale period, we are unable to make any changes to your order. Please make sure the correct style and size is selected prior to checkout.
To return your order, simply click "Return an Order" and follow the prompts. Before doing so, please see our return policy. This is the "RETURNS" button at the bottom of any page.
