NAKED WOLFE

FAQ

How much does shipping cost? 

We now offer UK Next Day delivery (when you order by 4pm) with Duties and Taxes included in the final price at a flat rate of $5 USD per order and DHL International Express Delivery at a flat rate of $10 USD per order.

Where are Naked Wolfe products shipped from?

Naked Wolfe products will either be shipped from our fulfilment facility in the UK or our Fulfilment centre in China. Each product will specify if the style will be shipped from the UK or China.  

Do We Ship to Russia?

We offer FedEx Express Shipping at a flat rate of $10.00 USD per order to Russia. You must provide personal address at checkout. All shipments to Russia will be dispatched from our Made to Order facility in China. It should be noted that you will be liable for all import duties, customs and taxes.

Can I cancel my order?
Once your order has been received, we cannot guarantee any changes to your order.

How do I return an order?
To return your order, simply click "Return an Order" and follow the prompts. If you require an exchange, please also include when filling out your return reason the item and size you wish to exchange to.
Once complete, this will then provide you with a unique RMA code and inform you how and where to deliver your goods for exchange or refund. As our Returns Hub is based in the UK, you will be liable to pay all import duties, customs & taxes for returning the goods back to us. If you are exchanging a pair of shoes for a different size, colour or style, we will send the new shipment back to you with pre-paid customs duties.

Can I get a refund if I don't like my order or if it doesn't fit? 
We allow up to 14 days from date of order delivery to return an order. If you return an item within this time period we allow either an exchange or a refund to take place. We will refund you directly into the card/account which you paid from originally. It may take a few days to re-appear into your account once your refund has been processed. 

Sale item Returns
All sale items are subject to our 14 day return policy in which you have 14 days to return your shoes for an exchange or store credit. Sale items cannot be refunded. If 14 days have gone by since you received your order, unfortunately we cannot accept a return unless a a product is faulty. As our Returns Hub is based in the UK, you will be liable to pay all shipping costs, import duties, customs & taxes for returning the goods back to us. If you are exchanging a pair of shoes for a different size, colour or style, we will send the new shipment back to you with pre-paid customs duties.

Will I have to pay additional taxes and duties? 

All orders which are despatched from our UK Fulfilment Facility to a customer in the UK or EU will not be liable for additional duties and taxes, the final price will be shown at checkout.

Orders shipped from our China Fulfilment centre to the UK/EU may be may be liable for import duties, customs and taxes.

All shipments to customers outside of the UK/EU may be may be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.

Please be aware that Naked Wolfe does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.