FAQ

How much does shipping cost? 

Orders delivered to the United Kingdom are charged at a flat rate of $5, International orders (orders outside of the United Kingdom) are charged at a flat rate of $10. All charges are in USD.

Where are Naked Wolfe products shipped from?

All Naked Wolfe products are now shipped from our fulfilment facility in the United Kingdom.

How long does shipping take?

Delivery takes between 3-10 working days from the time of purchase, with 24 hours processing time.

Can I cancel my order?
Once your order has been received, we cannot guarantee any changes to your order.

How do I return an order?
To return your order, simply click "Return an Order" and follow the prompts. Before doing so, please see our return policy. This is the "RETURNS" button at the bottom of any page.

Will I have to pay additional taxes and duties? 

All orders which are despatched from our UK Fulfilment Facility to a customer in the UK or EU will not be liable for additional duties and taxes, the final price will be shown at checkout.

Orders shipped from our China Fulfilment centre to the UK/EU may be liable for import duties, customs and taxes.

All shipments to customers outside of the UK/EU may be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.

Please be aware that Naked Wolfe does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.

 

Can i return an item i bought on sale?

All Sale items are final so cannot be returned for an exchange or refund. 

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