SHIPPING
Please note, during the holiday season, shipping times may be longer than usual and couriers may have delays. Please allow 3-5 b
USA
Duties and taxes for orders to the USA will be calculated and
英国
All UK orders will not be liable for additional duties and taxes if the order is sent from our UK warehouse.
All orders which are despatched to a customer in the UK from our EU warehouse may be liable for additional duties and taxes which will be due at the point of or after delivery.
Europe
All EU orders will not be liable for additional duties and taxes, if the order is sent from our EU warehouse.
All orders which are despatched to a customer in the EU from our UK fulfillment facility, may be liable for duties and taxes, which will be due at the point of or after delivery.
Rest of World
All orders outside of the EU (excluding USA) may be liable for additional duties and taxes that will be due at the point of or after delivery.
Delivery takes between 3-5 working days from the time of despatch, with a 1-2 day processing time in our warehouse. All packages will be delivered with no signature required. During a sale period, please allow additional processing time for your order to be despatched.
In addition, please be aware that there could be delivery delays from the shipping carriers during the holiday period due to the a high volume of parcels, which Naked Wolfe has no control over.
Delivery charges vary by market.
UK:
FREE for Royal Mail Tracked 48 (3-4 Days)
£5 for Royal Mail Tracked 24 (2-3 Days)
Europe: €10
US: $5
Australia: $15 AUD
Rest of World: $10 USD
All Naked Wolfe products are shipped from our fulfilment facilities in the Netherlands, United Kingdom, or USA.
We ship to almost all countries worldwide. . If you are experiencing any issues when selecting a shipping destination please contact [email protected]and our team will be happy to assist you. Please note, we are unable to ship to Mexico, Russia, Ukraine, Belarus or Myanmar currently.
We apologise that we are currently unable to ship to Mexico, Russia, Ukraine, Belarus or Myanmar at this time.
All Naked Wolfe products are shipped from our fulfilment facilities in the Netherlands, United Kingdom, or USA.
RETURNS
All items purchased at a 30% off discount during sales events are only eligible for exchanges, no refunds.
All sale items purchased with a 50% or higher discount, are final sale and not eligible for returns, exchanges, or refunds.
Any items purchased during a promotional period lower than a 50% discount can only be exchanged for item of same value.
During a sale period, we are unable to make any changes to your order. Please make sure the correct style and size is selected prior to checkout.
In the rare occasion that your order has sold out after you have purchased it, Naked Wolfe will notify you and allow you to exchange to a different style of the same value or process a refund.
Once your order has been placed, we cannot make changes or cancel your order. If once you receive your order and you wish to return it, please reach out to [email protected]and they will accommodate your request.
要返回您的订单, 只需单击 "Return an Order" and follow the prompts. Before doing so, please see our return policy. This is the "RETURNS" button at the bottom of any page.
PRE-ORDERS
All pre-order item dates asubject to changes due to unpredicted delays with the shipments. All pre-order orders will be dispatched within 24 hours of the stock arriving. We appreciate your patience as we wait to restock.
