PURCHASES DURING SALE EVENTS

Full-priced items are eligible for exchanges or refunds.

Markdown/Sale items purchased at a 30% off discount are only eligible for exchanges.

Final Sale items purchased at a discount higher than 30% off discount

返回
You have 14 days from the in-store purchase or order delivery date to return your order. If 14 days have passed, we cannot offer you a refund or exchange unless the item is faulty. To be eligible for a return, your item must be unused, unworn, and in its original packaging.

You will be liable to pay all shipping costs for returning the goods back to us. You must state on the returned package that it is a "Return of Merchandise", or you will be liable for all associated import duties and taxes. 

If you are exchanging a pair of shoes for a different size, colour or style, we will cover the shipping cost of the new pair to you.

Full-priced items are eligible for exchanges or refunds.

Markdown/Sale items purchased at a 30% off discount are only eligible for exchanges.

Final Sale items purchased at a discount higher than 30% off discount are not eligible for returns, exchanges, or refunds. This includes items purchased during holiday sales events.

退款
一旦您的退货收到并被检查, 我们将向您发送一封电子邮件, 通知您我们已收到您的退货。我们也会通知您您的退款的批准或拒绝。

If you are approved, then your refund for the cost of your shoes will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 business days.

In the event that a return is completed and the refund amount owed exceeds amount paid, you will be credited the remaining amount in the form of a Naked Wolfe gift card.

交流
We offer exchanges on all items as we understand sometimes the shoe doesn't always fit. If you wish to exchange for an item of higher or lower value, you will need to be charged/credited accordingly. If you are exchanging a pair of shoes for a different size, colour or style, we will cover the shipping cost of the new pair to you.

您将负责支付您自己的运费返回您的项目。运费不予退还。如果您收到退款, 因为一个项目是有问题或损坏, 返回运费将退还给你。

根据您居住的地点, 您的交换产品可能需要的时间可能会有所不同。

Faulty Items
We are sorry that you have received a faulty item, please contact our team with photos and order number and we will advise you on the next steps. 

Faulty/defective items are protected under our 6 month warranty and are eligible for replacements within 6 months from order delivery date. We will not accept returns requests outside of this timeframe. Please note this does not cover regular wear and tear. 

If you have any questions, feel free to email [email protected]. 

PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected]

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

我们的商店设在 shopify 公司。他们为我们提供在线电子商务平台, 使我们能够向您销售我们的产品和服务。
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
rmuid Targeting cookies used by Rakuten Advertising Affiliate Network. Rakuten Advertising Privacy Policy here. Expires within 365 days.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected]
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Mobile Terms of Service

裸沃尔夫

Last updated: Sept. 30, 2022

The Naked Wolfe mobile message service (the "Service") is operated by Naked Wolfe (“Naked Wolfe”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Naked Wolfe’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Naked Wolfe through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Naked Wolfe. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Naked Wolfe or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Naked Wolfe mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Naked Wolfe or email [email protected].

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

SMS MARKETING

We value your privacy and the information you consent to s

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

概述

本网站由 n阀 wolfe 有限公司运营。在整个网站上, 术语 "我们"、"我们" 和 "我们的" 指的是裸体沃尔夫。n退货提供本网站, 包括本网站提供给您、用户的所有信息、工具和服务, 条件是您接受此处所述的所有条款、条件、政策和通知。

通过访问我们的网站和/或从我们这里购买东西, 您参与我们的 "服务", 并同意受以下条款和条件 ("服务条款"、"条款") 的约束, 包括此处引用的附加条款和条件以及政策。可通过超链接获得。这些服务条款适用于网站的所有用户, 包括但不限于浏览器、供应商、客户、商家和/或内容贡献者的用户。

在访问或使用我们的网站之前, 请仔细阅读这些服务条款。通过访问或使用本网站的任何部分, 您同意受这些服务条款的约束。如果您不同意本协议的所有条款和条件, 则您不得访问本网站或使用任何服务。如果这些服务条款被视为要约, 接受仅限于这些服务条款。

添加到当前商店的任何新功能或工具也应遵守服务条款。您可以随时在此页面上查看最新版本的服务条款。我们保留通过发布更新和/或更改我们的网站来更新、更改或替换这些服务条款的任何部分的权利。您有责任定期检查此页面中的更改。您在发布任何更改后继续使用或访问本网站即表示接受这些更改。

我们的商店设在 shopify 公司。他们为我们提供在线电子商务平台, 使我们能够向您销售我们的产品和服务。

第一节-网上商店条款

By agreeing to these Terms of Servic
您不得将我们的产品用于任何非法或未经授权的目的, 也不得在使用服务时违反您所在司法管辖区的任何法律 (包括但不限于版权法)。
您不得传输任何蠕虫或病毒或任何具有破坏性的代码。
违反或违反任何条款将导致您的服务立即终止。

第2节-一般条件

我们保留随时以任何理由拒绝向任何人提供服务的权利。
您了解您的内容 (不包括信用卡信息) 可能会在不加密的情况下传输, 并涉及 (a) 通过各种网络传输;和 (b) 为符合和适应连接网络或设备的技术要求而进行的更改。在通过网络传输过程中, 信用卡信息始终是加密的。
未经我们明确书面许可, 您同意不复制、复制、复制、出售、转售或利用服务的任何部分、使用服务、访问服务或通过其提供服务的网站上的任何联系人。
本协议中使用的标题仅为方便起见, 不会限制或以其他方式影响这些条款。

第3节----信息的准确性、完整性和时效性

如果本网站上提供的信息不准确、不完整或不及时, 我们概不负责。本网站上的材料仅提供一般信息, 在没有咨询主要、更准确、更完整或更及时的信息来源的情况下, 不应作为作出决定的唯一依据或用作决策的唯一依据。任何对本网站材料的依赖均由您自行承担风险。
本网站可能包含某些历史信息。历史信息必然不是最新的, 仅供您参考。我们保留随时修改本网站内容的权利, 但我们没有义务更新我们网站上的任何信息。您同意您有责任监控我们网站的更改。

第4节----服务和价格的修改

我们产品的价格如有变动, 恕不另行通知。
我们保留随时修改或终止服务 (或其任何部分或内容) 的权利, 恕不另行通知。
对于服务的任何修改、价格变更、暂停或终止, 我们对您或任何第三方概不负责。

第5节-产品或服务 (如适用)

某些产品或服务仅可通过本网站在线获得。这些产品或服务的数量可能有限, 仅根据我们的退货政策退货或换货。
我们已尽一切努力尽可能准确地显示我们的产品出现在商店的颜色和图像。我们不能保证您的计算机显示器的任何颜色的显示将是准确的。
我们保留将我们的产品或服务的销售限制在任何人、地理区域或司法管辖区的权利, 但没有义务。我们可以在个案基础上行使这一权利。我们保留限制我们提供的任何产品或服务数量的权利。所有产品或产品定价说明可能随时更改, 恕不另行通知, 我们可自行决定。我们保留随时停止任何产品的权利。在禁止的情况下, 本网站上提供的任何产品或服务均属无效。
我们不保证您购买或获得的任何产品、服务、信息或其他材料的质量符合您的期望, 也不保证服务中的任何错误都会得到纠正。

第6节----计费和账户信息的准确性

We reserv

您同意为在我们商店购买的所有商品提供最新、完整和准确的购买和账户信息。您同意及时更新您的帐户和其他信息, 包括您的电子邮件地址、信用卡号码和到期日期, 以便我们能够完成您的交易并根据需要与您联系。

欲了解更多详情, 请查看我们的退货政策。

第7节----可选工具

我们可能会向您提供访问第三方工具的权限, 我们既无法监控这些工具, 也没有任何控制或输入。
您承认并同意, 我们提供对此类工具的访问 "现状" 和 "可用", 不提供任何形式的保证、陈述或条件, 也不提供任何认可。我们对您使用可选第三方工具所产生的或与之相关的任何责任概不负责。
您对通过网站提供的可选工具的任何使用完全由您自己承担风险和自由裁量权, 您应确保熟悉并批准相关第三方提供商提供的工具所涉及的条款。
今后, 我们还可能通过网站提供新的服务和/或功能 (包括发布新的工具和资源)。此类新功能和服务也应遵守本服务条款。

第8节-第三方链接

通过我们的服务提供的某些内容、产品和服务可能包括来自第三方的材料。
本网站上的第三方链接可能会将您引导到与我们无关的第三方网站。我们不负责审查或评估内容或准确性, 我们不保证也不对任何第三方材料或网站或第三方的任何其他材料、产品或服务承担任何责任。
对于与购买或使用与任何第三方网站相关的商品、服务、资源、内容或任何其他交易相关的任何损害或损害, 我们概不负责。请仔细阅读第三方的政策和做法, 并确保您在进行任何交易之前了解这些政策和做法。有关第三方产品的投诉、索赔、疑虑或问题应直接向第三方提出。

第9节-用户评论、反馈和其他材料

如果您在我们的要求下发送了某些特定的提交材料 (例如竞赛参赛作品), 或者在没有我们要求的情况下, 您发送了创意创意、建议、建议、计划或其他材料, 无论是在线、电子邮件、邮寄还是其他方式 (统称,评论 '), 您同意我们可以在任何时候, 不受限制地编辑、复制、发布、分发、翻译或以其他方式使用您转发给我们的任何评论。我们现在和将来都没有义务 (1) 保密地发表任何意见;(二) 对任何意见给予赔偿;或 (3) 对任何评论作出回应。
我们可能 (但没有义务) 监控、编辑或删除我们自行决定的非法、冒犯性、威胁性、中伤、诽谤、色情、淫秽或其他令人反感的内容, 或违反任何一方的智力或这些服务条款。
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary

第10节-个人信息

您通过商店提交的个人信息受我们的隐私政策管辖。请访问我们的隐私政策。

第11节----错误、附件和遗漏

有时, 我们的网站或服务中可能会有一些信息包含印刷错误、不准确或遗漏, 这些错误可能与产品描述、定价、促销、优惠、产品运费、运输时间和可用性有关。如果服务或任何相关网站上的任何信息在不准确的情况下, 我们保留随时更改或更新信息或取消订单的权利, 恕不另行通知 (包括在您提交后)您的订单)。
除法律要求外, 我们没有义务更新、修改或澄清服务或任何相关网站上的信息, 包括但不限于定价信息。不应采取在服务或任何相关网站上应用的指定更新或刷新日期, 以表明服务或任何相关网站上的所有信息已被修改或更新。

第12节----禁止使用

除了服务条款中规定的其他禁令外, 您还被禁止使用本网站或其内容: (a) 用于任何非法目的;(b) 招揽他人实施或参与任何非法行为;(c) 违反任何国际、联邦、省或州条例、规则、法律或地方法令;(d) 侵犯或侵犯我们的知识产权或他人的知识产权;(e) 基于性别、性取向、宗教、族裔、种族、年龄、民族血统或残疾骚扰、辱骂、侮辱、伤害、诽谤、诽谤、恐吓或歧视;(f) 提交虚假或误导性信息;(g) 上传或传输病毒或任何其他类型的恶意代码, 这些恶意代码将或可能以任何方式使用, 从而影响服务或任何相关网站、其他网站或互联网的功能或操作;(h) 收集或追踪他人的个人信息;(i) 垃圾邮件、网络钓鱼、密码、借口、蜘蛛、爬行或刮伤;( j ) 为任何或不道德的目的 ;或 (k) 干扰或规避服务或任何相关网站、其他网站或互联网的安全功能。我们保留因违反任何被禁止的使用而终止您对服务或任何相关网站的使用的权利。

第13节-免责声明;责任限制

我们不保证、声明或保证您对我们服务的使用不会中断、及时、安全或无错误。
我们不保证使用服务可能获得的结果是准确或可靠的。
您同意, 我们可能会不时无限期地取消服务或随时取消服务, 恕不另行通知。
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a partic
在任何情况下, n送达 wolfe, 我们的董事、高级职员、员工、关联公司、代理、承包商、实习生、供应商、服务提供商或许可方均不对任何伤害、损失、索赔或任何直接、间接、偶然、惩罚性、特殊或任何形式的间接损害, 包括但不限于利润损失、收入损失、储蓄损失、数据丢失、重置成本或任何类似损害, 无论是基于合同、侵权 (包括疏忽)、严格责任或其他原因,从您使用任何服务或使用该服务采购的任何产品, 或以任何方式与您使用服务或任何产品有关的任何其他索赔, 包括但不限于任何内容中的任何错误或遗漏, 或任何类型的损失或损害由于使用该服务或通过该服务发布、传输或以其他方式提供的任何内容 (或产品) 而产生的红色, 即使告知它们的可能性。由于某些州或司法管辖区不允许排除或限制对间接或附带损害的责任, 因此在这些州或司法管辖区, 我们的责任应限制在法律允许的最大范围内。

第14节----赔偿

您同意对 n送达 wolfe 和我们的母公司、子公司、关联公司、合作伙伴、高级职员、董事、代理、承包商、许可方、服务提供商、分包商、供应商、实习生和员工进行赔偿、辩护和保护, 使其免受任何伤害任何第三方因您违反本服务条款或其通过引用纳入的文件, 或您违反任何法律或第三方的权利而提出的索赔或要求, 包括合理的律师费。

第15节----可分割性

如果本服务条款的任何规定被确定为非法、无效或不可执行, 则该规定在适用法律允许的最大范围内仍可执行, 且不可执行的部分应被视为为非法、无效或不可执行。与本服务条款分离, 此类决定不影响任何其他剩余条款的有效性和可执行性。

第16节----终止

双方在终止日期之前承担的义务和责任在本协议终止后的所有目的均应继续有效。
除非您或我们终止这些服务条款, 否则这些服务条款将有效。您可以随时通知我们您不再希望使用我们的服务, 或者当您停止使用我们的网站时终止这些服务条款。
如果我们认为您未能遵守本服务条款的任何条款或规定, 或我们怀疑您未能遵守本服务条款的任何条款或规定, 我们也可以随时终止本协议, 恕不另行通知, 您仍需对截至包括日期 o 在内的所有到期款项负责。f 终止;因此, 您可能会拒绝访问我们的服务 (或其任何部分)。

第17节-完整协议

我们未能行使或执行本服务条款中的任何权利或规定并不构成对此类权利或规定的放弃。
本服务条款以及我们在本网站或与本服务相关的任何政策或操作规则构成您与我们之间的全部协议和理解, 并管辖您对服务的使用, 取代任何先前或同期的使用您和我们之间的口头或书面协议、通信和建议 (包括但不限于服务条款的任何早期版本)。
本服务条款解释中的任何含糊之处不得被解释为不利于起草方。

第18节-适用法律

这些服务条款以及我们向您提供服务的任何单独协议均受香港法律管辖并根据香港法律进行解释。

第19节-服务条款的变更

You can review the most curren
我们保留自行决定通过在我们的网站上发布更新和更改来更新、更改或替换这些服务条款的任何部分的权利。您有责任定期查看我们的网站是否有更改。在本服务条款的任何更改发布后, 您继续使用或访问我们的网站或服务, 即表示您接受这些更改。

第20节-联系信息

Questions about the Terms of Service should be sent to us at [email protected].

Naked Wolfe Limited
26th Floor, Beautiful Group Tower, 77 Connaught Road, Central, Hong Kong

SECTION 21 - SMS MARKETING

By consenting to Naked Wolfe’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from.  

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us. You can see our Privacy Policy  to determine how we collect and use your personal information.