PRODUCT
Hand wash or spot clean all shoes with a non-transferrable cloth and do not place in the washing machine.
Do not use soap as this can cause the dye to run.
For all-white shoes, you can purchase the Dasco White Restorer to keep your shoes as clean as possible.
ORDERS
The only website we operate is www.nakedwolfe.com. Please verify the website address before checking out.
We will always send you an order confirmation with details once an order is placed. If you have any concerns, please immediately contact us at info@nakedwolfe.support and we will happily assist you.
Once your order has been placed, we cannot make changes or cancel your order.
Please make sure the correct style and size is selected prior to checkout. If once you receive your order and you wish to return it, please reach out to info@nakedwolfe.support and they will accommodate your request.
All applicable duties and taxes are calculated and collected at checkout — so the price you see is always the price you pay. No hidden fees, no surprises on delivery.
All pre-order item dates are an estimated date of when stock should arrive at the warehouse and aresubject to change due to unpredicted delays with the shipments. All pre-order orders will be dispatched within 24 hours of the stock arriving. We appreciate your patience as we wait to restock.
SHIPPING
US:
- FREE for orders $260+
- $5 for orders below $260
UK:
- FREE Royal Mail 48
- £10 for Royal Mail 24
Europe
- FREE for orders €230
- €7 for orders below €230
Israel
- FREE for orders over ₪1000
- ₪25 for orders below ₪1000
Australia
- $20 AUD for all orders
Canada
- FREE for orders $460+
- $7 for orders below $460
UAE
- Dh35 for all orders
Hong Kong
- FREE for orders over $2000
- $50 for orders below $2000
Japan
- FREE for orders over ¥38000
- ¥1500 for orders below ¥38000
Mexico
- FREE for orders over $5000
- $200 for orders below $5000
Korea
- FREE for orders over ₩400000
- ₩15000 for roders below ₩400000
We unfortunately cannot ship to PO Boxes at this time.
We apologise that we are currently unable to ship to Russia, Ukraine, Turkey, Belarus, or Myanmar at this time.
Please be aware that there could be delivery delays from the shipping carriers during the holiday period due to the a high volume of parcels, which Naked Wolfe has no control over.
Delivery takes between 3-5 working days from the time of despatch, with a 1-2 day processing time in our warehouse. All packages will be delivered with no signature required.
RETURNS
All items purchased at a 30% off discount during sales events are only eligible for exchanges, no refunds.
All sale items purchased with a 50% or higher discount, are final sale and not eligible for returns, exchanges, or refunds.
Any items purchased during a promotional period lower than a 50% discount can only be exchanged for item of same value.
During a sale period, we are unable to make any changes to your order. Please make sure the correct style and size is selected prior to checkout.
To return your order, head to our returns portal and follow the prompts. Before doing so, please see our return policy here.
Please ensure you try on your shoes on a soft surface, any shoes returned back to us with damaged or marked soles, cannot be refunded or exchanged.
We allow up to 14 days from date of order delivery to return an order. If you return an item within this time period we allow either an exchange or a refund to take place, please note this excludes sale items. Any refunds will be processed to your original payment method. It can take up to 10 working days to re-appear into your account once your refund has been processed.
In the event that a return is completed and the refund amount owed exceeds amount paid, you will be credited the remaining amount in the form of a Naked Wolfe gift card.
