FAQ

Can I return an item I bought on sale?
All sale items purchased with a 50% or higher discount, will be final sale and are non-returnable/ non-exchangeable.
All sale items purchased with a 30% or lower discount, will be granted a return for either a store credit, or an exchange for an item of the same value.

During a sale period, we are unable to make any changes to your order. Please make sure the correct style and size is selected prior to checkout. 

How much does shipping cost? 
Orders delivered to the United Kingdom are charged at a flat rate of $10 which will be shipped via DPD. International orders are charged at a flat rate of $10 which will be shipped via FedEx, UPS Express, DPD or another shipping carrier based on your country. All charges are in USD.

Shipping to Russia/Ukraine
We apologise that we are currently unable to ship to Russia or Ukraine at this time.

How long does shipping take?
Delivery takes between 3-5 working days from the time of despatch, with a 1-2 day processing time in our warehouse. During a sale period, please allow additional processing time for your order to be despatched. 
In addition, please be aware that there could be delivery delays from the shipping carriers during the holiday period due to the a high volume of parcels, which Naked Wolfe has no control over. 

Can I cancel my order?
Once your order has been placed, we cannot make changes or cancel your order. Please make sure the correct style and size is selected prior to checkout. If once you receive your order and you wish to return it, please reach out to info@nakedwolfe.com and they will accommodate your request. 

How do I return an order?
To return your order, simply click "Return an Order" and follow the prompts. Before doing so, please see our return policy. This is the "RETURNS" button at the bottom of any page. 

Can I get a refund if I don't like my order or if it doesn't fit? 
Please ensure you try on your shoes on a soft surface, any shoes returned back to us with damaged or marked soles, cannot be refunded or exchanged.

We allow up to 14 days from date of order delivery to return an order. If you return an item within this time period we allow either an exchange or a refund to take place, please note this excludes sale items. Any refunds will be processed to your original payment method. It can take up to 10 working days to re-appear into your account once your refund has been processed. 

Will I have to pay additional taxes and duties? 
All orders which are despatched to a customer in the UK may be liable for additional duties and taxes which will be due at the point of or after delivery. 

All orders which are despatched to a customer in the EU from our UK or Mexican fulfilment facility, may be liable for duties and taxes, which will be due at the point of or after delivery. 

All USA orders will not be liable for additional duties if the total order value is below $800 USD.

All EU orders will not be liable for additional duties and taxes. 

All orders outside of the EU (excluding USA) may be liable for additional duties and taxes that will be due at the point of or after delivery. 

Pre-Order Purchases
All pre-order item dates are just an estimated date of when stock should arrive and are subject to changes due to unpredicted delays with the shipments.

Handle & Care
Hand wash all shoes with a non transferrable cloth and do not place in the washing machine. Do not use soap as this can cause the dye to run. All white shoes, you can purchase the Dasco White Restorer to keep your shoes as clean as possible. 

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