FAQ 20 (NOT LIVE ONE)
Can I return an item I bought on sale?
All sale items purchased with a 50% or higher discount, will be final sale and are non-returnable/ non-exchangeable.
All sale items purchased with a 30% or lower discount, will be granted a return for either a store credit, or an exchange for an item of the same value.
During a sale period, we are unable to make any changes to your order. Please make sure the correct style and size is selected prior to checkout.
How much does shipping cost?
Orders delivered to the United Kingdom are charged at a flat rate of $10 which will be shipped via DPD. International orders are charged at a flat rate of $10 which will be shipped via FedEx, UPS Express, DPD or another shipping carrier based on your country. All charges are in USD.
Where are Naked Wolfe products shipped from?
All Naked Wolfe products are shipped from our fulfilment facility in the Netherlands, Mexico, or from our warehouse in the United Kingdom.
Please note that our UK warehouse will be closed on December 27th - 28th due to the bank holidays, which will delay dispatching of orders.
Shipping to Russia
If you are a customer that is located in Russia, or if you would like to ship your order to Russia, please provide a business delivery address at checkout. Please do not provide residential address as your order will be returned back to sender.
How long does shipping take?
Delivery takes between 3-5 working days from the time of despatch, with a 1-2 day processing time in our warehouse. During a sale period, please allow additional processing time for your order to be despatched.
In addition, please be aware that there could be delivery delays from the shipping carriers during the holiday period due to the a high volume of parcels, which Naked Wolfe has no control over.
Can I cancel my order?
Once your order has been placed, we cannot make changes or cancel your order. Please make sure the correct style and size is selected prior to checkout. If once you receive your order and you wish to return it, please reach out to firstname.lastname@example.org and they will accommodate your request.
How do I return an order?
To return your order, simply click "Return an Order" and follow the prompts. Before doing so, please see our return policy. This is the "RETURNS" button at the bottom of any page.
Can I get a refund if I don't like my order or if it doesn't fit?
We allow up to 14 days from date of order delivery to return an order. If you return an item within this time period we allow either an exchange or a refund to take place. We will refund you directly to the card/account you paid from originally. It may take a few days to re-appear into your account once your refund has been processed.
Will I have to pay additional taxes and duties?
All orders which are despatched to a customer in the EU may not be liable for additional duties and taxes, the final price will be shown at checkout.
All USA orders will not be liable for additional duties if the total order value is below $800 USD. If your order is over $800, we will split your order into multiple shipments where each shipment will be below the $800 value.
All orders outside of the EU (excluding USA) may be liable for additional duties and taxes that will be due at the point of or after delivery.
All pre-order item dates are just an estimated date of when stock should arrive and are subject to changes due to unpredicted delays with the shipments.
Handle & Care
Hand wash all shoes and do not place in the washing machine. All white shoes, you can purchase the Dasco White Restorer to keep your shoes as clean as possible.