*Please Note: All promotional bundle purchases are non-returnable, but you may exchange for a different size if needed.
How long does shipping take?
Delivery takes between 1-4 working days from the time of despatch depending on your location, with a 1-3 day processing time in our warehouse. You should expect to receive your order within 2-7 working days after purchasing. During sale periods, please allow additional time for your order to be processed and dispatched.
Can I cancel my order?
Once your order has been received, we cannot guarantee any changes to your order before despatch however please promptly email our customer service team to request a cancellation or amendment to your order.
During a sale period, we are unable to make any changes to your order. Please make sure the correct style and size is selected prior to checkout.
Can I return an item I bought on sale?
SALE ITEMS - All sales are final and items cannot be returned or exchanged.
All sale items are final sale and cannot be returned for a refund or be exchanged. Any items purchased from a bundle cannot be returned for a refund, but they can be exchanged for a different size if needed.
What if my order is sold out?
In the rare occasion that your order has sold out after you have purchased it, Naked Wolfe will notify you and allow you to exchange to a different style at the same price or process a refund.
How much does shipping cost?
Orders delivered to the United Kingdom are charged at a flat rate of $5, International orders (orders outside of the United Kingdom) are charged at a flat rate of $10. All charges are in USD.
Where are Naked Wolfe products shipped from?
All Naked Wolfe products are shipped from our fulfilment facility in the Netherlands or the United Kingdom using Hermes, UPS Express, or another shipping carrier based on your country.
All pre-order item dates are just an estimated date of when stock should arrive and are subject to changes due to unpredicted delays with the shipments.
How do I return an order?
To return your order, simply click "Return an Order" and follow the prompts. Before doing so, please see our return policy. This is the "RETURNS" button at the bottom of any page.
Will I have to pay additional taxes and duties?
All orders which are despatched to a customer in the UK will not be liable for additional duties and taxes, the final price will be shown at checkout.
Following Brexit all countries with delivery destinations outside of the UK may be liable for VAT country equivalent taxes, this will be charged to you after your purchase from Naked Wolfe.
All USA orders will not be liable for additional duties if the total order value is below $800 USD.
All shipments to customers outside of the UK/USA will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.